Terms of service

Last updated: October 24, 2026

1. Who we are

These terms apply to My Pet Necklace, operated by AZURE HARBOUR LLC, 1712 PIONEER AVE, CHEYENNE, WY 82001, United States. Contact us at support@mypetnecklace.com.

Our Shipping policy and Refund policy explain delivery, changes and remedies. Our Privacy policy explains how personal information is handled. These terms do not remove any rights that cannot lawfully be excluded.

2. Availability, purchases and prices

Product availability and purchase options are shown on the relevant page. A demonstration does not place an order or authorize a charge. VIP enrollment is currently unavailable; membership billing is not active. The full membership rules below apply only when you separately enroll through an enabled membership checkout.

The product page and checkout show your selected product, personalization, price, currency, taxes and any delivery charges before payment. Prices shown in US dollars are identified as USD. You must be able to enter a binding purchase agreement and provide accurate contact and delivery details.

An order is accepted when we send its order confirmation. A payment authorization alone is not order acceptance. If we cannot fulfill a confirmed order as agreed, we will contact you to offer an available correction or refund rather than substitute a different product or charge you more without agreement. A later change to these website terms does not retrospectively change an accepted order.

3. Personalization and product descriptions

Check the uploaded photo, spelling, finish, inscription and address before submitting your order. A change or cancellation depends on production status, as explained in our Refund policy. A separate preproduction artwork proof is not included unless expressly agreed for your order.

Upload only images and words you own or have permission to use. You retain your rights to that content and give us and our necessary service providers permission to process it to make, deliver and support your chosen keepsake. This is not permission to use your photo in advertising; that requires separate permission. Avoid uploading unnecessary sensitive information or other people's information.

Materials and dimensions are stated on the product page. For our coin jewelry, Silver refers to stainless steel; Gold and Rose Gold are plated stainless steel, not solid gold. Screen colors and engraving appearance can vary, but the item must still match its description and your accepted order. Clearly labeled AI demonstrations and illustrative images are examples, not customer testimonials or a guarantee of an identical result for every photograph.

4. Digital keepsakes and website use

Digital keepsakes expressly supplied for personal use may be downloaded and printed for yourself and personal gifts. That permission does not transfer ownership of our designs or authorize commercial resale, redistribution of expert recordings, interference with the website or access to another person's information.

5. VIP Club Membership Terms

5.1. Operator and agreement

The My Pet Necklace VIP Club is operated by AZURE HARBOUR LLC, 1712 PIONEER AVE, CHEYENNE, WY 82001, United States. Contact support@mypetnecklace.com.

These VIP Membership Terms form part of these Terms of Service. Our Privacy policy, Refund policy and Shipping policy also apply where relevant. If a membership-specific provision conflicts with a general website provision, this agreement governs that membership, subject to rights that cannot lawfully be excluded.

5.2. Separate enrollment and recurring charges

VIP is optional. Jewelry can be purchased without it. The membership costs US$43.95 per calendar month, plus any applicable tax shown before payment. The first membership payment is separate from any physical-product payment and is charged only after you expressly complete membership enrollment. There is no free trial unless a separate, clearly stated offer says otherwise.

Before you agree, checkout must display the amount payable now, the recurring amount and frequency, the next billing date, the membership benefits, these credit rules and the cancellation method. Enrollment requires a separate affirmative recurring-payment choice; a preselected box, a jewelry purchase or general acceptance of website terms is not enough. A receipt confirms the agreed terms and schedule.

The subscription renews on the monthly schedule shown at enrollment until canceled. When the corresponding day is absent from a later month, the scheduled date must be shown accurately before enrollment and on the member's billing record. It is not a 28-day plan. We provide renewal or material-change notices where required, and obtain any consent required before changes take effect. A payment reminder is not permission for a different or additional charge.

5.3. US$20 monthly shopping credit

Each successful US$43.95 monthly membership payment earns US$20 shopping credit once. A failed payment does not create new credit; retries and duplicate notifications of the same payment do not create extra grants.

Unused credit rolls over without monthly expiry and may be combined. Credit applies to eligible physical merchandise after any member discount, up to that merchandise subtotal. It does not pay membership fees, gift cards, taxes, duties, separately charged shipping or payment fees. It is not cash withdrawable, a deposit account or interest-bearing balance. Any treatment required by law remains unaffected.

Your available balance and redemption records must be provided through the member service or on request to support. No credit is created by viewing these terms, submitting a photograph or making a one-time necklace purchase.

5.4. The 15% member discount

During your paid membership period, you receive 15% off eligible regularly priced physical keepsakes. Eligibility is shown before purchase. Gift cards, membership charges, optional back engraving, separately priced add-ons and already-discounted bundles are excluded. The discount does not stack with another promotion or coupon. Eligible shopping credit may be used after the member discount.

For a combined product variant that includes an excluded engraving or add-on charge, the discount applies only to its eligible base-product component. The displayed checkout breakdown must match this rule; a catalog tag alone does not authorize a different price. The actual amount due is shown before order submission.

5.5. Included benefits and delivery

The membership offer comprises the welcome ebook *Beautiful Pet Photos With Your Phone* once on joining; a coordinated monthly digital keepsake collection with phone wallpaper, printable photo art and a decorative gift-note layout; member designs; and a monthly qualified-expert session with Q&A and member replay. The gift-note layout is a digital design, not a stored-value gift card. Membership does not automatically ship jewelry or provide unlimited individual artwork, training, veterinary or other professional consultations.

The offer shown before signup must identify the current collection, how to supply a suitable photo, the actual delivery method, the current expert/event schedule and member-access requirements. A stock demonstration file is not a personalized member deliverable. No named expert, event date or replay is promised merely because a potential topic or expert appears in a research list.

Collections and sessions follow the published monthly benefit calendar; billing follows the disclosed monthly payment schedule. Joining later in a calendar month gives access to that month's available collection and eligible replay, with later releases available while membership remains paid. The first real event schedule and secure delivery route must exist before this benefit package is offered for paid enrollment.

Educational sessions provide general information, not a diagnosis or guaranteed outcome. Expert recordings may not be redistributed. Personal keepsake files expressly supplied for personal use may be downloaded and printed for yourself and personal gifts. Downloading does not transfer ownership of the underlying designs.

5.6. Cancellation and retained credit

You may cancel future renewals before the next scheduled charge through the cancellation method provided at enrollment and in your confirmation, or by emailing support@mypetnecklace.com. We do not require a telephone call, survey or retention conversation to exercise the provided cancellation method. Online cancellation must actually stop future billing and provide confirmation; a broken link or an untracked message is not an acceptable substitute.

Cancellation stops future scheduled membership charges and new monthly credit grants. You retain paid-period benefits through the paid-through date, unless a valid refund changes that period. Afterward, new collections, member discounts and ongoing hosted event/replay access end. Files already lawfully downloaded remain yours for permitted personal use.

Earned, unused credit is retained after cancellation, redeemable against eligible merchandise at then-current public prices unless a refund of the payment that generated the credit lawfully reverses it. Cancellation, a failed renewal or the end of a paid period does not itself confiscate previously earned credit.

For a cancellation sent to support before the scheduled renewal, we will apply the request from receipt and correct a later charge if processing delay caused it. We confirm the cancellation and the resulting access/credit status. Do not email passwords or full payment-card details. Use only a verified provider-hosted payment-update process.

5.7. Failed payments

If a payment fails, no new monthly credit or paid period is granted on the assumption that it will later succeed. Any retries follow the payment schedule and notices disclosed at enrollment and applicable law. Retry processing does not authorize a price increase, multiple charges for the same cycle or a new membership without consent. Existing earned credit is retained. Support can explain the current paid-through date and the supported way to update payment information.

5.8. Refunds, credits and errors

Cancellation is separate from a request to refund a payment already made. Canceling alone does not automatically refund a completed paid period. Contact support if a charge is duplicated, unauthorized, made after an effective cancellation, or associated with a service we did not deliver. We investigate and provide the refund or other remedy required by the facts, this agreement and applicable law. These terms do not remove statutory cancellation, withdrawal, refund or digital-service rights.

Where a membership payment is refunded, we explain its effect on that period's access and shopping credit. Its corresponding unused credit is reversed only once. Previously earned credit from other payments is not silently removed. If the refunded payment's credit has already been used, we review the related transactions and explain the result; we do not automatically create debt, charge a stored card, or reduce a mandatory refund merely because of an internal ledger hold. Partial refunds and disputed payments must be handled according to the actual payment decision, not silently converted into a full refund or new charge.

For an eligible refunded merchandise order paid partly with cash and partly with shopping credit, the cash portion is returned through its original payment method and the credit portion is restored as credit, subject to applicable law. The refund notice explains the allocation and updated balance. A merchandise refund does not automatically cancel membership; we will process a cancellation when requested.

5.9. Missing benefits and changes

If an included session or collection cannot be delivered as agreed, we will promptly explain the issue and offer an appropriate rescheduled or replacement benefit or refund remedy, without removing mandatory rights. We will not describe an unbooked person as a confirmed expert or silently substitute unqualified advice for a promised qualified session.

Changes to price, monthly credit or material membership benefits require advance notice and any consent required by the existing agreement and applicable law. You may cancel future renewal instead of accepting a future offer change. A revised website page does not retroactively change a paid period or authorize a charge you did not agree to.

5.10. Personalization, privacy and contact

Provide only photos and text you own or have permission to use. Necessary processing to prepare and deliver a keepsake does not authorize advertising use of your photo; that needs separate permission. Event recording and member access must follow the published event notice and our Privacy policy. Do not include unnecessary sensitive information in uploads or public questions.

AZURE HARBOUR LLC — My Pet Necklace
1712 PIONEER AVE
CHEYENNE, WY 82001
United States
support@mypetnecklace.com

This is a business/contact mailing address, not a confirmed return warehouse. Obtain return instructions before sending a parcel.

6. Problems, rights and updates

Contact support about an order or service problem so we can investigate and explain a remedy. These terms do not require you to give up mandatory consumer rights, agree to arbitration, waive a class action or waive a legal claim as a condition of receiving help or a refund to which you are entitled.

We may update these terms for future website use or new orders by publishing a revised version and date. Changes do not authorize new charges or override the terms of an existing order or separately accepted membership. Material membership changes, if membership launches, will follow the applicable agreement and any notice or consent requirements.

7. Contact and mailing address

AZURE HARBOUR LLC, operating as My Pet Necklace
1712 PIONEER AVE
CHEYENNE, WY 82001
United States
support@mypetnecklace.com

This is a business/contact mailing address, not a retail shop, production facility or approved return address. Please obtain return instructions before sending a parcel. Never email passwords or full payment-card details.